To play the audio, press the button located in the lower left corner. While the audio is playing, pressing the button will stop the audio. Pressing again will play the audio from the beginning, or if your box or ornament has multiple songs, the next track will be played.

Opening and closing the lid of the music box does not affect playback of the music.

Yes! Click here to see our guide.

Yes, there are several ways to adjust the volume:

1. A volume adjustment switch is located inside the music box lid, and inside the ornament.

2. The MP3 file can be reuploaded at a louder volume.

3. If you are not comfortable with option 1 or 2, ship it to us and we will adjust it for you!

Click here for more details on these options

Your music box or ornament contains a rechargeable battery and can be charged through the USB-C port on the side of the lid. A USB-C charging cable is included with your music box or ornament, but any USB-C cable can be used.

A light next to the charging port will turn from red to green when fully charged.

Please see our FAQ page, or use the contact form below.